Shipping and Returns
WELCOME TO OUR ONLINE STORE!
We restock our online store weekly. If something is out of stock, please check back the following week.
Choose "local pickup" from the shipping options if you would like to pick up your order at our shop at 2746 47th St. from 1-3, Monday-Friday. Text our chocolate makers at (720) 648-8815 to arrange pickup.
Warm Weather Shipping (Effective April through September for orders including chocolate)
Moksha chocolate is sensitive to temperatures above 75°F. We make every effort to ensure that goods are delivered safely to customers by including reusable ice packs and protective wrapping in all chocolate orders. That usually does a great job of keeping things cool for up to 48 hours, however it will not prevent melting in extreme heat or if there is an extended delay in transit.
Please be aware that packages left outside in warm areas are more likely to suffer heat damage. Here are some things you can do to help us make sure your order arrives in perfect condition:
1. Select an arrival location that you will be at.
2. If you are generally at work when your postmaster comes, have it delivered to your office!
3. Please be available to receive your package upon delivery.
Disclaimer: Although we can't guarantee that it will prevent your chocolate from melting, we will add a cold pack and insulation materials. But please understand that we don't have any control over how the package is handled by the shipper and temperature at delivery location, so we regret that we can’t accept returns or provide refunds for melted chocolate.
For VIP chocolate premium cold pack shipping of large orders, contact us directly for options.
Shipping time and rates
We ship FedEx 2 Day, which can take 1-3 days depending on the region of the country. Shipping is a flat rate $15 (we add cold packs in the summer), and free for orders above $100. Please consider your local weather and delivery location when ordering chocolate!
To reduce the odds of a package getting held up at shipping facilities over the weekend, we ship early in the week, usually on Monday or Tuesday.
Please feel free to contact us at firstname.lastname@example.org