Shipping & Delivery Policy

Delivery & Pickup Options

FedEx Shipping: We ship to the lower 48 states and Washington, D.C. There is no minimum order amount for shipping. Available FedEx services and live rates are calculated at checkout.

Free Local Pickup: Available at our Boulder factory. Select Local Pickup at checkout to skip shipping fees.

Local Doorstep Delivery: Available for a flat $15 fee for addresses within a 5-mile radius of our Boulder factory.

Warm-Weather Shipping & Heat Care

Protective Packaging: Chocolate is sensitive to heat. We pack orders headed to warm destinations with insulated packaging and ice packs to help protect your chocolate in transit.

FedEx 2-Day Recommendation: We strongly recommend selecting FedEx 2-Day Shipping during hot weather, especially for shipments traveling outside Colorado.

Seasonal Rates: Warm-weather shipping requires protective packaging and may require faster carrier services, so shipping rates may be higher during warmer periods.

Melting Risk: We cannot guarantee unmelted chocolate if standard home delivery is selected during extreme heat. Local pickup or local delivery is the best way for nearby customers to keep their orders in great condition.

When We Ship

To help prevent your chocolate from sitting in a carrier facility over the weekend, we schedule fulfillment around the shipping week.

Orders placed Monday through Wednesday typically ship within 1 to 2 business days. Orders placed later in the week may be held in our climate-controlled factory and shipped the following Monday.

Delivery Timing

Shipping options and live FedEx rates are calculated at checkout.

Transit time is typically 1 to 3 business days after your order ships, depending on your location and the service selected. Transit time does not include the time needed to prepare your order.

Delivery dates are carrier estimates and are not guaranteed.

Help Protect Your Order

Check your local forecast before ordering chocolate.

Choose an address where someone can receive the package promptly. Avoid hot porches, uncooled mailrooms, outdoor parcel lockers, or any location where the box may sit exposed to heat or sunlight.

Melt Risk & Delivery Responsibility

We do our absolute best to protect every order, but chocolate can still be compromised by extreme heat, logistics delays, missed deliveries, or boxes left outside after delivery.

Moksha Chocolate is not responsible for melting or damage caused by incorrect shipping addresses, missed delivery attempts, carrier delays, extreme local temperatures, or packages left outside after a successful delivery.

If your shipment arrives damaged or has a visible issue, please contact us as soon as possible so we can review your order.

Store Pickup Instructions

Local pickup is available at our Boulder factory:

Moksha Chocolate
2746 47th St.
Boulder, Colorado 80301

Pickup is available by appointment Monday through Friday, noon to 5 p.m.

Choose Local Pickup at checkout, then text Jen at 720-648-8893 to schedule your pickup window.

Shipping Restrictions

We ship to the lower 48 states and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us immediately. We cannot guarantee changes or cancellations once a package has been packed or handed over to FedEx.